Application Support Analyst | ERP | US Shift

JOB DESCRIPTION:- Application Support Analyst

Epicor…Our Mission:

Be the leading provider of industry-specific business software that drives growth and profitability for our customers.

Epicor Software Corporation is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail, and services industries. With over 40 years of experience serving small, midmarket and large enterprises, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability.

Epicor is recognized as “visionary” for completing the convergence of multiple ERP products together to create a comprehensive, 100% SOA-based solution. This strategy has enabled Epicor to continually adapt to the latest technologies available, while allowing customers to protect their investment. Utilizing Web services, Epicor helps businesses rapidly respond to change, adjust for growth, and maintain their competitive advantage on a local, regional, or global scale.

With a history of innovation, industry expertise and passion for excellence, Epicor provides the single point of accountability that local, regional, and global business demand.

Role Summary or Purpose: The Product Support Specialist provides post implementation support to customers on product offerings marketed by BisTrack Americas.The Product Support Specialist will report to the Support Manager ITC

Essential Responsibilities:

· Provide application support of Epicor BisTrack Americas

Optional Additional Responsibilities:

• Provide application support of Microsoft Dynamics GP
• Provide application support of Microsoft SQL Server

Requirements:

• Post-secondary education in a related discipline.
• Experience with supporting retail/POS or distribution/wholesale applications.

Beneficial Experience:

• Experience in a Lumber and Building Materials business
• Experience with Microsoft Dynamics GP
• Experience with GL, AR and AP applications.
• Experience with Microsoft SQL Server including the ability to write Transact-SQL.
• Experience in a software support environment with high support call volumes and large numbers of clients and users
• Experience with Crystal Reports

Desired Characteristics:

• Must be an excellent communicator who is detail oriented.
• Ability to communicate technical and business information to widely varied audiences.
• Ability to understand business processes and business problems.
• Effectively convey concepts, features, and functionality of company’s offerings in a professional and knowledgeable manner.

View Life@Epicor - Growth for you means growth for us-http://www.youtube.com/watch?v=JnU9Ul29kNg

Primary location: Bangalore Karnataka India